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Privacy Policy

Torvale Properties Ltd ('we', 'us', or 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website and interact with our services, specifically tailored for UK-based property investors.

1. Data We Collect

We may collect and process the following data about you:

  • Direct Identification: Name, email address, and phone number when you register interest.
  • Professional Background: Data regarding your investment criteria, experience, and budget.
  • Technical Data: IP address, browser type, and operating system via cookies and tracking technologies.

2. Use of Personal Data

We use your information to provide our property sourcing services, including:

  • Matching you with suitable distressed or high-potential property opportunities in Devon and Cornwall.
  • Conducting essential compliance and AML checks.
  • Sending updates on new leads that fit your investment profile.
  • Improving our website performance and investor user experience.

3. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us provide a better experience when you browse our site and allows us to improve its functionality. You can set your browser to refuse all or some cookies, but doing so may limit your access to certain parts of our service.

4. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only when necessary to fulfill our service, such as:

  • Local property contractors or legal professionals (with your explicit consent).
  • Regulatory bodies like HMRC for AML compliance.
  • Service providers who assist in managing our communications and data storage.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Anti-Money Laundering data is typically retained for a period of five years following the end of a business relationship.

7. International Transfers

While our focus is on the UK market, some of our third-party service providers may be based outside the UK and European Economic Area (EEA). Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are in place.

8. Your Legal Rights

Under UK GDPR, you have the right to request access, correction, erasure, or restriction of your personal data. You also have the right to object to processing and the right to data portability. If you wish to exercise any of these rights, please contact us using the details below.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@torvalepropertiesltd.com
Phone: 07469 007093
Address: 128 City Road, London EC1V 2NX

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